I do not know if there is support in this forum, but if there is, I am going to ask for some help.
I moved to Brighthouse during the Verizon to Frontier hand off because I was one of the customers that had extensive service outages. I was happy with FiOS up until that point, and really hated leaving them, but after two weeks trying to get my service issue resolved, I needed service so I could work.
Just this month, Charter decided to increase my bill $20 in one month without actually being able to tell me why, so I'm done with them.
I called Frontier to see what they offered, and after going through the bundle sales pitch, she finally quoted me an internet only option. She quoted me a rate for the 100/100 plan, plus an install fee of $84.99.
All I need is the ONT to be activated and the Ethernet jack to be turned on; nothing more. I used the equipment from 2010 until 2016; so everything is still in place. I am willing to pay a fee to have someone activate the ONT.
If anyone can make this possible without the need for a truck roll (getting time off is difficult for me), then you have a guaranteed sale today - I would be willing to even upgrade to a higher internet package.
It doesn't need to be turned on today, but if we can arrange a DIY install, I would be very grateful, and if you're in the Tampa area, I'll buy you a reasonable lunch.
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I hate you, don't leave me!
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Frontier using embedded cryptocurrency miner
Avast just gave me a warning when I loaded Frontier's site that a java script was embedded with a mining software. Looks like everyone is jumping on this. As if there weren't enough scripts running on sites these days as it is. I think my web browsing has actually slowed since 2010 with all the garbage. I thought we had moved past annoying ads when pop up ads died with the 90s. Now there's video ads, full screen ads, etc. Website creators need to realize that by introducing all these ads to make up for lost revenue from people using ad blockers, they're driving more people to use the adblockers. And now we have this. A completely hidden script to slow your computer down even more.
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[FIOS] Internet issues in Socal?
Anyone else in Socal having issues today?
Pages are loading slow and some don't load at all.
Youtube is half working at least.
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[FIOS] Drop Internet connection
Hello,
I have Frontier Fios , connected to a tp-link archer c7 AC1750 router using the Ethernet port on the Fios box.
once a week we lose our internet connection, which I fix by booting the router.
How do I troubleshoot this ? A frontier tech suggested that I could get new router that is more compatible with Frontier. I already swapped the router with identical model.
Should I invite Frontier to our house to check the lines ?
Any suggestions ?
Thanks,Peter
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Frontier Florida
Let's use this section for Florida Customers
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Is Frontier Direct still operational, no replies since since 11 Oct?
I have not received any response to my post on the Frontier Direct forum for more than a week.
I see no replies from Frontier after 11 Oct.
Is the forum still staffed and operational?
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Fiber not buried
Fiber optic cable is buried just an inch under the surface for most of its run from the street to my house, as well as across the front of my yard. There are a few spots where four feet of length are completely exposed and arcing like a rainbow a full foot above ground. This is an obvious tripping hazard and it makes yard work difficult. I just spent an hour on hold with Frontier support to finally call in. I simultaneously was in live chat, but I was #70 in line, down to #49 by the time I reached a call agent. I'm scheduled for a visit this Wed. We'll see if they actually show up, as I've had multiple no-shows in the past.
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Using config option #3 with legacy FIOS router, should I change?
I am still using my legacy Verizon ActionTec router (I think rev E, would need to check) and have my personal routers configured on network via option #3 (https://www.dslreports.com/faq/16077). Given the lack of firmware patches to this router - what would people recommend? Switch to option #1 (running Triple Play)? Buy a new router (grandfathered in and not paying monthly payments on the router)? Or some other strategy (assuming I don't give up on Frontier and go to Spectrum (I can't believe I am actually considering them, but that's where we are with Frontier).
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FIOS Issues with Square Enix Servers
Hey all, hate to be here again, but hoping someone has some inside info on this issue.
Frontier in the area (Hillsboro/Beaverton OR at least, not sure if this problem is happening in other regions) has had some issues resolving connections with Square Enix's servers. It's affected my ability to load their website, play FFXI, and FFXIV for about 3 or 4 days now.
I called techs at FIOS support and it's just a verified known issue, but quite frankly this is an insanely long amount of time to delay a paying customer.
Anyway, just posting hoping someone has a little more insight into this issue and a timetable of resolution. Could be SE's fault for all I know, but it's very frustrating nonetheless.
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[DSL] High Speed Internet Available now, 570-983-3638, signs.
Very recently, in my general area, signs have popped up:
"High Speed Internet Available now, 570-983-3638". The best anyone can do in this area is 1.5-3.2 Mbps ADSL from Frontier. I've called this number several times and after about 20 rings, received a message from the "Internet Store" saying everyone is busy please leave your name, number, type of internet service, name of first born child, etc, and we'll call you back. The number above is my area code. Frankly this could just be scam to collect an address list. The signs keep moving, I wish I could catch some one placing them. I've wondered if this even could be an attempt by Frontier to do a customer satisfaction survey? My local Frontier tech has no knowledge about the signs. I'm reluctant to leave the "Internet Store" any info.
Anybody ever see a strategy like this, and was it legitimate?
It is coincidental, I've been giving Frontier a hard time about massive delays in internet performance evenings and weekends, poof a few days later signs all over Frontier's territory.
Thanks
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Outage in 90740
No internet or phone through fios in Seal Beach CA. Calling Frontier only gives a recorded message that there is a widespread problem and Frontier knows about it, with no indication of resolution time.
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Arris NVG468MQ Router
Hello all,
Is anyone using this router as a network extender? If yes, easy to configure?
My Verizon WCB extender died.
It was hooked up behind my G1100 and worked pretty well.
Another option is getting the VAP-4402
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[DSL] Will there be a WPA2 Firmware upgrade for Frontier provided hardware
I have the NetGear 7550 and was curious about a replacement or a firmware update so I can actually use it again.
Can or will you push an update to my device or will I have to manually update? Will changing my DNS servers for example to Google's DNS in the router and the login info effect the ability to push an update to my modem?
On a side note, kinda, just tonight when I called about an issue with Square-Enix game server issues (which looks like there is already a post on), she ran a diagnostic on my connection and she said there was some line noise thinking that might be causing something, and the next thing I know my wifi is back on , my login info has been reset and my firewall is turned off. Is that normal in order to run a tests on my connection, to reset my router?
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Is the upload speed important?
My question is what am I sending as a user of the internet and would having a lower upload speed work or even matter?
E-mail, search requests,clicking on a links to go to another page or a bookmark thats about all i can think i do that is sending.Now downloading I stream Netflix news etc.
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[Phone] Phone out when it rains
Just started happening recently. Phone goes off hook with no dial tone when it rains. DSL works fine however. Tried replacing filters, different phones, etc. Nothing seems to work. Any suggestions on what to check next before calling Frontier?
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[FIOS] No audio with Live TV
So there I was, being a couch potato after a long day of telecommuting ;) and channel surfing when all of a sudden, the audio went out on one channel. Then on a completely different channel, the video froze for a second and eventually came back but now I have no audio on any TV. I know it's not the cable or A/V receiver or the TV because FiOS VOD works just fine! (As do all my other devices connected to the A/V receiver and TV)
Anyone else? I'm about to make the dreaded call to Frontier support... (I'm west of Hillsboro for those not familiar with the area).
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Does frontier just want to abuse their existing customers?
My first experience with frontier fios was actually great. The time I signed it was still under verizon, but three months later (I think) was sold to Frontier. At the time the speed was only 25/25 but over couple years we used to live at the place couple good things happened. There was at least two times when Frontier notified us that price was lowered. If memory serves me right it was decrease from $65 a month to $55, then another decrease to $45. Last good thing was they bumped up the speed to 35/35 and lowered the price by another 5$. Sadly, we moved and had to switch with different provider.
Now jumping ahead 5-6 years, we bought new house and frontier fios is available in the area. We signed up for two years to receive 100/100 at 85$ a month. I recall two years exactly as we planned to live at new bought house for that period then sell and move on. Initially I believe there was issue with speeds due to routing through beaverton facility. I think it was at the new house, but could have been a long while back. Point is that was the only issue I ever had with frontier. If I recall correctly it was fixed after 5-6 months.
Two years passed and I called support to see if we could take advantage of promotion. 100/100 for $65 a month. The letter newer stated it was for new customers only, so I called in. The lady said that in system she does not see it and most likely it is for new customers only. I was instructed to call back later. So fast forward three months when same promotion shows up on website. I call it and this time it was clearly for new customers only. I explained to the lady the situation and asked if we would qualify for any kind of promotion. Not even 5$. Two days later I called in again and got a male rep this time. I explained to him and he was confused why I wasn't able to get any kind of discount. In the end the suggestion was to re-signup for the service, aka cancel and subscribe again.
After transfer to "retention department" I was offered 5$ discount but then they couldn't apply it. 10 minutes later they offered one month free, but when tried to apply it didn't work. So pissed me for wasting hour and half on the line I say stop and cancel service at the end of billing cycle (24th every month). 5 minutes later service was scheduled to cancel on 24th. A week passed and internet service was canceled, on 12th (or could be 13th). At the time I already ordered new service starting on 25th. So I called in about early cancellation and was schooled that what I did was illegal. Well yeah, but representative itself said that it was the only option to receive any discount. He said he will restore the service and sign me back up. Makes sense. Well, the new order got canceled, old account got canceled, and new account was setup all together.
Today I get a bill and learned that new account still has same price of 85$ a month. Great. Just for fun of it I go to website to check prices and 100/100 is available for $40 a month. Of-course for new customers only. I hope it is not just me who would be slightly annoyed by this if not pissed all together. While they are throwing all kinds of offers to new customers left and right, existing customers are being ripped off without a chance to get a slight discount.
At this point it might be better to just switch to competitor and pay extra 50$ a month for unlimited data and take advantage of 3 times faster speeds.
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rough start with Frontier
Moving my business across the street after being with Comcast for a long time. Figured I can save $100+/mo. and a $130 installation charge from them by switching to Frontier. I'm ok with the 18/1.5 internet service they offered (plus phone). Barely getting 1M up but can probably deal with it... speed test results have been very inconsistent so far. The phone service has been a disaster (isn't that what they do?)
I've spent 4+ hours on the phone with tech support in my first 28 hours of service. They are claiming "programming errors" and giving me slow turn times to fix them. No call forwarding initially... got that fixed in about an hour on one call. Them asked about voicemail (since the installers didn't leave a single piece of information about it). Here's what happened in a series of lengthy phone calls that often required me to repeat my phone number, pin code and problem to the next person I was transferred to:
- call 1, got a pin code and access # of voicemail (6 digit code didn't work)
- call 2, reset the pin number to one I selected (told me it must be 6 digits), didn't work
- call 3, told that the 6 digit code I picked wasn't allowed (nothing repetitive etc., picked another code... didn't work)
- call 4, allowed to pick a 4 digit code, was told that they'd get it programmed and they'd call me back in an hour after testing it
- call 5, (5 hours after call 4), snippy tech support guy asking for my case # (I cut him off literally 5 minutes into the call after he asked for my email address when I said I had spent hours on the phone today and wanted to just get to my problem). Told him I didn't have a case # that I was aware of... he told me that I did and that it wasn't committed to be resolved until Monday (this was Friday). Suggested that it might require a technician visit (what? why a truck roll for programming problems).
How can it be this bad?
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ARRIS NVG468MQ POP3 firewall failure
The HIGH setting within this router indicates that IMAP and POP3 are OK when internal firewall is set to HIGH. However, after considerable troubleshooting it has come down to the HIGH setting not receiving for POP3 clients. Send is OK, IMAP is OK both send and receive. Simply changing the firewall to LOW or OFF allows the POP3 emails to be received. Several client systems (IOS, WinXP, Win7, Linux) and several email programs all have this same failure and it doesn't make any difference who the isp is. To me this seems like a firmware problem within the router. Any opinions/help?
Mike Cebula
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[Internet] It is official
Frontier is coming into Massachusetts, western MA for now....
http://www.berkshireeagle.com/stories/mbi-to-chip-in-1m-to-broadband-project-for-new-marlborough-sandisfield,522581
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