Ever since my service was installed on Tuesday, my FIOS DVR box has been in an endless reboot loop and nothing will fix it. I can unplug the box and plug it back in and it might work for 15 or 20 minutes before going into an endless reboot loop again.
Frontier provided me with free DVR service for two years with my install.
Tech support is mailing me a new DVR, but commented that I *might* lose my free DVR service since they are moving me to a new box. That doesn't seem right. I told them if I had to pay for $15 for monthly DVR service, that I would want to cancel and they told me I have a $240 cancel fee the moment I signed up for service.
They also stated I might be charged a shipping fee for the new DVR.
Is there a way to ensure my free DVR service is moved to the new box when I return the defective DVR? Any ideas about why this is becoming such a difficult issue?
I assume I could just wait to see if there is a DVR monthly charge on a future bill, but I believe taking care of it now while everyone at Frontier knows I have free DVR service is easier than calling them once the free credits have disappeared out of their system.
Thanks,
Robert
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DVR box issue
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Info about cable box?
I currently have comcast cable, but will soon be moving to a new home. Comcast is available at my address but the wiring there is20 yrs old. Fios has been showing as unavailable at that address for months but yesterday their website showed availability at my address. ( I've noticed several Fios trucks in the neighborhood) The low voltage company has wired the house so that the cable boxes will be in closets without a direct line of sight to the cable remotes. That works with Comcast X1 remotes. However, in searching the Frontier website, the instructions for cable box says a direct line of sight to the cable box is necessary. That's a big problem, as our design won't allow for a cable box near the tv. Does Fios have cable boxes (dvr) that will work in my set up?
Thanks
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[FIOS] Sever Packet Loss killing my VOIP
Any thoughts on how to resolve the above? I begrudgingly called the help desk and they said they'll look into it (which I have zero optimism about). Net is I'm regularly losing 10%+ of the sent packets and my voip connection (vonage type) is losing my outbound voice - I can hear them, they cannot hear me. Everything is hardwired/ethernet connected, no wifi.
Thanks!
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[Other] Heads Up: Frontier will start charging for a paper bill
Saw this on my last bill from Frontier- they will be starting to charge for a paper bill. Just like I got charged for cancelling their service.
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Not that this really matters for me.. I no longer have their service.
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Positive Service Call But Still have some questions
Hello All,
I am a Frontier DSL & telephone customer in the Rochester NY area. I was having some intermittent DSL problems (speeds would drop or line would drop sometimes just for moments), so they sent a tech out. Big thanks to this tech he spent nearly 4hrs. checking everything, including all the junction boxes from my home to the switching station which is about 1.5 miles away (he found problems in one about a mile away) also replaced box on outside of my home and fixed some connections inside my home along with replacing the DSL modem/router. I now have a very solid 11 Mbps up (pay for 12Mbps service).
Questions:
Modem is an Arris NVG4438 (http://www.arris.com/products/nvg44x-xdsl-voice-gateway/), what do people know about this modem?
He mentioned I could get a bonded service to increase my speeds - I see they have a 24 Mbps service for $10 more than I am paying now. My question about bonded services is can one stream (say UHD Video from Amazon) access the whole 24 Mbps or does bonded mean I am still limited to the same 11ish Mbps per stream that I have now?
Thanks!
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[DSL] Simply Broadband Ultimate Vs. Vantage Internet Simply Power
I don't follow these forums as often as I should, so I apologize if this has already been discussed. I just happened to be looking at the Frontier webpage today and I noticed that they listed Simply Broadband Ultimate with speeds as fast as 24Mbps. That is what I currently have.
Then I noticed they listed Vantage Internet Simply Power with speeds as fast as 45 Mbps. I chatted with the Customer Service Representative and I have it on order. Is this just a faster DSL? What modem are they likely to install for this? The good thing was they stated it would not cost any more per month than what I am currently paying.
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Is there a Frontier resource I can check for any service from them?
So...Frontier sucks :-P I miss living in Seattle with CondoInternet's 100 Mbps, reliable service. Since I had to move back with family in WV and I have that "computer degree" that they think means I was trained for IT work, I'm the go to person to fix things. Usually I can figure things out with a few searches, but troubleshooting Frontier, either on my own or with attempts to call tech support has proven to be a huge PITA.
It's been a while since I've had this issue, but I had another failure to actually get the IP from Frontier situation that wouldn't resolve until unplugging. This used to happen much more frequently, and I made some tweaks that really reduced the number of times I have to unplug (so wish there was a way to remotely accomplish the same things as an unplug, but with getting errors occasionally that will not accept my login for wireless, I don't even always have the link to the router). I have a theory that these issues line up with either firmware updates being pushed out or possible changes being made by Frontier, attempting to improve service for everyone.
What I'm wondering is, is there some resource online I can check to see if my router has the most recent firmware version and when that was released/pushed out to me? Model information from the gateway portal lists it as D2200D-1FRNAS. I hate not having control over when updates get installed/transparency that they're remotely modifying my equipment. If there's a way to get them to stop autopushing things, I'd love to know that too. Probably nothing except purchasing my own equipment instead of using theirs, but that adds the issue of tech support saying the problem is with my modem and not their network. For someone like my parents, the fact that the upgrades get pushed out is great; they don't know to check for updates and that updates may be addressing reliability or security issues. I just see it as a complication to me fixing things whenever one of my parents yells, "TabulaRasa, what did you do to the internet!?!" (If you have any suggestions on modems, I'd welcome that info too :) )
I've seen posts before talking about a spreadsheet that tells where in the US they're doing something that affects multiple users. It wasn't super helpful for me, because I couldn't tell from the local names used if a change applied to my area. I don't have the spreadsheet right now, but if anyone knows what I should be looking for to see work impacting Doddridge County, WV, please help!
Thanks for the help! I've had more luck solving issues I encounter by searching this forum than any attempted communication with tech support, so I'm hoping someone on here knows if resources exist/where to find the info relevant to me. It's more helpful than hoping a shirt saying "No, I will not fix your computer" would stop questions!!
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I switched to Comcast after 4 years with Frontier FIOS
After fours years of zero improvements to the speed in an continually improving world, I called Frontier to ask them to match the speed offered to me by Comcast and the CS Rep assured me that it can be matched for the same amount of money I was paying monthly (basically a speed upgrade from 50Mbps to 100Mbps for the same amount of $50). A technician was sent to my house and enabled something at the fiber box in my garage and voila ... I got 100Mbps.
Everything was nice and pink for a month when the new bill came in of $165, so I start calling them to figure out what happened and I was on the call for literally 2 hours being passed to multiple CS people. At the end, I was assured again that I will be credited back the money billed incorrectly, but guess what ... nothing happened. The next bill came in of $85, with zero credits applied so I called again, as I was told in the meantime that new bill will be $55 which was the current offer for 100Mbps and I will be credited back for both the previous bills. Well that never happened either, so I called Comcast and those guys came in the next day and installed everything, so now I pay $50 for 200Mbps (four times the speed I had with Frontier for the same fee).
Calling to cancel the service with Frontier also disappointed me, as I cancelled the service in the middle of the billing cycle and I was told that I still need to pay the charge for the whole month and there is nothing that can be done about it. Who the hell in this world except for Frontier customers is paying for something that they never use? I am still currently paying for 2 weeks without even using their service (in fact I am already disconnected).
I'm not sure if it's just me, but the difference in Customer Service between Frontier and Comcast was like night and day (it was surprising because Comcast was known to me for having the most ridiculously bad CS in the whole country):
- Every call with Frontier was between 1-2 hours (I was waiting 30 minutes at a time just for someone to pick up). I was even told I'm going to called back, which was BS, but I felt for it :) The billing sketch was insane, and just because I had the courage to ask for more bandwidth (for the same money), hell opened and somehow the bill increased to triple values. The lies about the credits and the final disconnection call were simply insane and the waiting time for a technician appointment was around 10 days.
- Comcast calls were pickup up immediately (I called 3 times), they installed the service the next day and the way the technician solved everything was flawless.
It seems like Comcast learned something from the past mistakes ... maybe not a lot, but still more than others.
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Frontier stock dropped by 24%
Ouch, more bad news inc? Their conference call was basically all optimism and good news as they always are lol.
Edit: Still dropping, hit 27% at one point.
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Frontier November 2017 Ongoing Negotiations
November 2017 Ongoing Negotiations at https://frontier.com/pages/current-negotiation
Below are the potentially-impacted channels currently under negotiation this month:
—Bandamax Estados Unidos
—Bounce TV (in certain areas)
—Centroamerica TV
—Cine Estelar
—Cine Nostalgia
—Cinelatino
—De Película
—De Película Clásico
—El Rey
—Escape (in certain areas)
—FOROtv
—Galavisión
—GetTV (in certain areas)
—Grit (in certain areas)
—LA TV
—Pasiones
—Ritmoson LatiNo EUA
—Telehit
—Television Dominicana
—tlNovelas
—TVB 1
—TVB 2
—TVBe
—UniMás
—Univision
—Univision Deportes
—WAPA America
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[FIOS] Amazon Alexa Skill
Has anyone else noticed that with the most recent FTR-3.6 update, Frontier added an Amazon Alexa skill to Fios Quantum TV?
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[FIOS] Does a new customer internet/video bundle include modem/router?
I am planning on signing on as a new customer to a FiOS TV Prime & 50/50 Mbps Internet bundle for $65 per month. When I was looking at the new customer offers in my area, I noticed that if I look at bundles that also include a phone, it says a free Wi-Fi router is included, but when I look at bundles that are just TV and internet, it does not say anything about a router.
I don't actually need the WiFi router function - I have WiFi routers. But will I need their router for the internet connection to work? I don't know the terminology, but what is the interface between my own router and the fiber? Is it a modem? Is it built into their router?
Basically, I want to know if I sign up with their $65/month FiOS TV Prime & 50/50 Mbps Internet, will that rate include whatever equipment it takes for me to actually connect to the internet. The fine print talks about the extra broadcast fee and RSN fee and DVR fee, but do not mention a fee for a router or modem.
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[FIOS] Getting Quantum and 150/150 on the 7th have moca now
Hello,
I have been with Frontier for a long time and I am happy overall. However, I am a bit confused by what will be needed in a MOCA switch to Ethernet. The sales rep said it is all outside with no work inside needed for wiring. The cables currently to my cable box is using a coaxial and I have a coax coming into a small ZyXEL box into my modem. I have no Ethernet jacks in my walls, just from my Actiontec Modem. Was I told incorrectly?
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Blotches In Pictures with New Quantum Box
I have an LG OLED 65E6P but am getting "blotches" on my screen in some pictures. See attachments and advise if box is bad?
Also, should setting be 1080i or 1080p? I have Quantum box.
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Arris NVG443B Modem
All
There is a new firmware for this modem 9.2.0h3d77 works much better and no issues with any dslam (so far) regardless of brand or model.
works with good with all modes
-adsl
-vdsl
or bonded on both
FT
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Upgrade from Verizon Legacy contract requires lots of HW changes
So I am in exactly the same boat as this one, also getting a visit on the 7th. :D
I am currently on 100/100 via coax and getting full speed, but since my old "Verizon" contract is now expiring, I negotiated a new contract and 150/150 is apparently currently cheaper than 100/100 so she gave me 150/150. (Most of my wired home network is still 100, so I will only get full speed via wifi :D Time to upgrade!)
Nobody told me on the phone that this change would require a home visit and I just happen to see it on my frontier page. I just called them and yes, there will be a truck roll and I need to be home. Why didn't they tell me that??? :o
I guess the guy will be surprised, because he will need to crawl under the house to put the new cables in. The ONT is in the back of the house and all cables come up from the floor in the middle of the building (~30ft). I thought I am on GPON but she said they're going to swap out the ONT too. We'll see....
Apparently I will also be getting a new DVR. What are the current units they are using? (Still on an old '7232).
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[FIOS] Shocking Frontier billing practices
I have been with Frontier in OR for several years with more or less satisfactory services from a technical standpoint but I just decided to cancel my contract.
After coming to this forum and read some of the news, I decided not to post on the Frontier Direct as I now understand they probably do not care and my case is probably intentional.
Story: Back in May 2017, I realized my promotional period expired and was being charged way too much. I decided to call them and talk to the retention team to see if I would decide to stay. Well, I did, they had me on another promotional price for one year and I would sign a 2 year contract for it with a slight speed decrease for data and the same FIOS TV service.
All well and dandy until this last bill which is double of what my previous bill was. I decide to call them.
1. I am being told my promotion was a mistake and I had two promotions applied which is not valid
2. They have a "scrub team" going after these contracts and making adjustments
3. These adjustments are effective immediately with no warning to the customers
4. The electronic bill I received is after the adjusted period has started
5. My bill has and always has been showing only one promotional deduction for my services.
6. When I asked to cancel all my services, I was told I am under contract and that I would have to pay termination fees.
7. I am also told I was not the only customer affected. (as if it was supposed to make me feel better)
This is the second time I am being scrubbed and I can't remember how this was resolved the previous time several years ago. But this time, what I heard is of the most disturbing and sad effect as it comes down to company policy related to contracts, ethics and customer trust. I am not too surprised they are bleeding customers like there is no tomorrow.
I fail to understand why they would pay a team to scrub off their subscribers and much needed revenue even at the cost of breaching contracts and customer commitments.
If indeed a mistake by their sales team was made or an error in their own system existed, why try to make their customers pay for it. I signed a 2 year contract based on a 1 year committed price. Now they not only do not alert me before breaking the contract but ask me to pay a termination fee for a breach they initiated.
Given the fact that I am a customer, how much worse do they treat their employees?
At the end I did speak to a supervisor who adjusted my last bill and allowed me to waive the contract as if it was a favor but I am pretty sad that any company would have such unethical policies. I was paying nearly $100/Month under contract by the way so I was not even one of those very cheap grand fathered deals. Even under the terms of that contract, the deal was just about right in terms of competitiveness.
I really have no idea how Frontier will be able to make returns on the hardware they have already installed and have to maintain if they are actively paying people to scrub off their customers and breaking their contracts. Are they hoping their customers do not look at their bills and would just pay?
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[FIOS] Arris NVG448MQ with Netgear R7000
So I had xfinity and my router was teh netgear R7000. I just had Frontier Fios installed today. They gave me a Arris NVG448MQ. I am assuming my router is much better than this router modem combo. How can I setup the two so the Arris is just the modem and my router acts as the router?
Is it possible? I have them plugged together right now and all 4 wifi connections show up. The 2 frontier and the 2 currently on my r7000 router. But for some reason IPV6 is not working...
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[DSL] Frontier Frustrations
I scheduled my upgrade with Frontier a few days ago. Two days later I re-scheduled for a different date. Last night I checked and it still shows the originally scheduled date. Does anybody here happen to know if Frontier has any options for being on a list when there are cancellations?
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[FIOS] Intro to Florida Frontier FiOS?
So I'm visiting my folks and they are not very tech-savvy. They've had FiOS pretty much since it was rolled out and have continued with it after the Frontier acquisition. Can you folks help me understand a bit about what the options are?
They have a triple-play, no DVR, 1 HD box, two SD(?) boxes, no premium channels and 25/25(!?) internet. They are not happy with some sports channels they lost when Frontier told them they "needed a new box" - apparently they traded away channels to maintain HD service?
Here's the issues I'm trying to sort out before they just sign up for Charter's promo:
- Does Frontier just suck? In the Clearwater area, is Charter generally OK (is this what used to be Vision Cable?)
- The current bill is $244.47/month - this is insane
- They go away for the summer and were told they'd be switched to a $10/month "maintenance" plan while they were gone (to maintain phone number and email I guess) - for 2 months they've been promising a refund on that (about $1100) because autopay sucked the full amount while they were gone
- Still have the original actiontec, so can't even use the 25/25 speeds, it's 802.11g, is there any incentive from Frontier to upgrade this? Cheaper just to add another router as an AP-only?
- Is it easier to just cancel and go with another promo and keep bouncing between the two?
The bill breakdown looks like this:
$45 - Digital Voice (unlimited)
$70 - 25/25 internet (seriously?)
$10 - inside wire maintenance
$12 - DCT 700 (I see no sign of the tiny adapters used on the two other TVs)
$69 - FiOS Custom Essential
The balance is taxes/fees.
Any advice? That seems like a huge bill.
If they were to add anything, I think any service that provides some kind of on-demand access for non-premium TV would be nice (Roku and such are a bit too complicated for them), DVR (I already explained that their VHS recorder can't really be used with this setup), and some sports stuff (Tampa teams).
Sorry to lean on you guys, I have NO idea what things are like in this area, haven't lived here in decades.
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