Are they expanding FTTH in Pennsylvania?
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Any news on Fiber expansion?
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Email from Frontier about expiring Verizon bundles
I received the following email today...quote:Your current promotion ends in less than 30 days. Call today to take advantage of our new offer: you can save 25 * a month on the Frontier bundle that best fits your needs with a new two-year term commitment. You may be eligible for higher speed services, enhanced Wi-Fi and other special products and promotions. Best of all, your bundle comes with a 2-Year Price Guarantee!
Keep your family connected with Frontier Communications - whether it’s sharing photos, listening to music or watching videos, our highquality FiOS ® network makes it all possible.
Contact us today. I contacted their online chat and was told since I'm an old Verizon plan I will need all new equipment. Things broke down when they started using gibberish talking about the cable card for my Tivo. So I said I would call in later. The price they gave me before taxes is almost exactly what I'm paying now, but I have discounts expiring in December, so I guess I'm going to have to bite the bullet and try to figure it out. Sure wish there was some place to actually see what the bundles/pricing are other than just taking some confused reps word for it.
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[FIOS] Issues with billing, sign-up promotions and customer service
I'm a recent customer from Beaverton, OR. My TV and Internet service started in May. The quality of service (50/50 Internet and Prime HD) is fine so far.
Given my experience with Comcast sales agents and customer service, I decided to physically go to a Frontier store to get written sales order. I'm glad I did -- at least I have that...When I signed up, there was promotion for free HBO for two years. And it is stamped in bold letters on the sales order. My girlfriend wants HBO and it was one of the reasons why we made the switch to Frontier.
When the service started, HBO wasn't connected. I called customer service and told them about the promo and the guy said he'll note it in the account but he can only do it free for one year! So the first bill comes for May + June -- the service started on May 2nd. I see that HBO is fully charged!
Then I go to the Frontier store I signed up at and explain the situation. I'm told that they'll look into this and call me. After a week I go back, and they're still working on it. He told me also to call customer support. Now I'm getting worried.
I send a message to the office of the president,
https://frontier.com/office-of-the-president-form
and to Kelly Morgan (I just realized that he's not heading customer support but the Security bundle stuff...).
Yesterday, I check my account online a see an order was placed a week ago for Starz Encore with a two year date range! I chat online with a rep about it and he's completely useless -- first thing he tried was to sell me the stupid security bundle... Then I make a telephone call and this lady is better and say it's a free promo for two years! Now I'm thinking they gave me Starz instead of HBO.
I called Frontier again today and the rep sounds better than average rep. He said he'll credit my account for two months of HBO. Then he said he'll talk to the promo department and fix this. After a minute or two he told me that he was told that the current promo is for Starz/Encore and unfortunately, they can't do HBO promo at this time!
I'm so pissed that this is costing me so much time! Any suggestions? Thanks.
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I switched to Comcast after 4 years with Frontier FIOS
After fours years of zero improvements to the speed in an continually improving world, I called Frontier to ask them to match the speed offered to me by Comcast and the CS Rep assured me that it can be matched for the same amount of money I was paying monthly (basically a speed upgrade from 50Mbps to 100Mbps for the same amount of $50). A technician was sent to my house and enabled something at the fiber box in my garage and voila ... I got 100Mbps.
Everything was nice and pink for a month when the new bill came in of $165, so I start calling them to figure out what happened and I was on the call for literally 2 hours being passed to multiple CS people. At the end, I was assured again that I will be credited back the money billed incorrectly, but guess what ... nothing happened. The next bill came in of $85, with zero credits applied so I called again, as I was told in the meantime that new bill will be $55 which was the current offer for 100Mbps and I will be credited back for both the previous bills. Well that never happened either, so I called Comcast and those guys came in the next day and installed everything, so now I pay $50 for 200Mbps (four times the speed I had with Frontier for the same fee).
Calling to cancel the service with Frontier also disappointed me, as I cancelled the service in the middle of the billing cycle and I was told that I still need to pay the charge for the whole month and there is nothing that can be done about it. Who the hell in this world except for Frontier customers is paying for something that they never use? I am still currently paying for 2 weeks without even using their service (in fact I am already disconnected).
I'm not sure if it's just me, but the difference in Customer Service between Frontier and Comcast was like night and day (it was surprising because Comcast was known to me for having the most ridiculously bad CS in the whole country):
- Every call with Frontier was between 1-2 hours (I was waiting 30 minutes at a time just for someone to pick up). I was even told I'm going to called back, which was BS, but I felt for it :) The billing sketch was insane, and just because I had the courage to ask for more bandwidth (for the same money), hell opened and somehow the bill increased to triple values. The lies about the credits and the final disconnection call were simply insane and the waiting time for a technician appointment was around 10 days.
- Comcast calls were pickup up immediately (I called 3 times), they installed the service the next day and the way the technician solved everything was flawless.
It seems like Comcast learned something from the pat mistakes ... maybe not a lot, but still better than others.
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September Vantage & FIOS Channel Updates
On 9/28/17, The Olympic Channel is being added to both Vantage & FIOS and the Chiller Channel will be discontinued https://frontier.com/pages/channel-negotiation. The information is on the Vanatage STB Message Center as well.
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Frontier.com Website not responding
I get an initial response from the website https://www.frontier.com but it never completes. Some background resources never finish. Is anybody else experiencing this - or is it just me? I'm trying to pay my damn bill!
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[FIOS] Adios, Frontier
Leaving Frontier after more than 4 years. Our no longer offered tier (50/20) is coming to the end of it's service contract, and after trying to work with Frontier to move us to the 50/50 plan that charges less ends with a refusal, since we're not a 'new customer'. As it is, we're told that our monthly charges is going to go up to 80 a month (up from 50 a month). We can switch over to a supported tier (50/50) for additional charges (85 or so). Telling them that their competitor is offering similar speed (55mbit) for 39.99 a month (plus taxes and fees) results in the CSR claiming there is nothing they can do to meet or match those prices, except to disconnect from Frontier for 4 months, then come back. Yeah, no, I don't think so; I'm not a trick pony to jump through hoops at the whims of a company that needs to get with the program, and get up to speed with current business realities.
Frontier's main financial challenges is the churn rates in which they lose and gain customers. They're willing to take on new customers, but will not make any significant efforts to retain existing customers, and will go as far as to screw them over to getting the entire monthly bill regardless if you terminated a week or more before the end of the billing period.
I'd much rather stick with Frontier instead of going to Comcast, but there's only so much BS I can tolerate from a company, and Frontier's BS bag is at capacity. The girls will just have to curb down their netflixing when we make the switch to Comcast.
Cheerios, Froniter. When you've replaced your "head in the ground" executives and board members, let me know, and we might consider coming back.
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Switched from QIP to Quantum VMS1100 - Boxes are SLOW
I just switched from FIOS QIP boxes to Quantum Arris VMS1100 boxes. These are much slower to change channels, load guide, and search. Does not automatically update channel guide. I have to manually skip to each date. Is this correct/normal. Why are these boxes so slow?
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[Other] News- WV
https://www.wvgazettemail.com/business/feds-order-wv-to-pay-back-m-misspent-on-broadband/article_3e9e87d2-672e-59ef-b844-177ff467beb9.html
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Saw a FIOS van near by at a house, but can I get FIOS?
... That excited me since I live about 1/4th of a mile away, so I checked the web site to see if it is available at the house I live in. I get "Looks like Frontier Internet and TV isn't available in your area. Sorry we can't help you get service today.". I still get this message with the address I entered where I saw FIOS van too. Huh?
I also tried its live chat and it said no. I even asked Agent Richard to check the neighbor's addresses, but couldn't. :(
What's up with that? Thank you in advance. :)
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Complimentary Speed Upgrade (?)
Just received an unsolicited email from Frontier stating that they have provided me a complimentary upgrade in speed from 25/25 to 50/50 at no extra charge. "Thanks for being a long time customer." I won't have a chance to check speeds until I get home later tonight. I'm in N. Texas.
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What's going on with the DNS servers?
So a couple weeks ago we were getting packet loss in the area for a bit, well it's mostly cleared up now but now we've got a new problem. Every other night the internet just goes out from like 8:30-9 pm to 11:30 pm to 1-2 am. Most of the time the DSL light is red but some nights it's green still. Usually end up getting "DNS server not responding" or "Your DNS server might be unavailable". Called them tonight and apparently they have to send a tech out friday.
I was just curious if anyone else has a clue as to what's going on. Normally if my modem was on it's way out, it wouldn't reconnect me right? I dunno seems like there's some issues in the area, I tried posting this on the direct forums but it mostly got blown off. Basically is it a my end issue, or a their end issue? Thanks.
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Never got Amazon gift card after 8 months....
Has anyone that switched to Frontier who was offered an amazon gift card have trouble receiving the gift card? We signed up for Frontier in May 2016 and the deal was we would receive a $200 amazon gift card with a year subscription to amazon prime valued at $99. After signing up and confirming with the representative they said it would take 2 to 3 billing cycles to receive the promotional offers. So after 4 billing cycles i call them up and they said they would look into it and call back in 2 days....waited a week no call so I called them and this time a different representative said the amazon promotion was not going on when we signed up for the services in May. Which is not true, you can look it up on their website and I tried to explain that but he didn't want to listen so I hung up. Tried again in 30 mins and another representative who was very polite said yes I was suppose to receive it and he would put in an order for it and I should get a confirmation the next day. 3 days later nothing so I called again....same shit different day. They apologize and said they are going to put in STAT and i should get it in email the next day. Well next day nothing, week later nothing....been like a month and nothing. Im a little tired calling them about it. I know its only 200 bucks but that was a big reason why I switched for that promotion.
Just curious anyone else have this problem with them? Seems deceiving. Any thoughts on what to do or should I just forget about it.
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[FIOS] Wireless STB - Fios Quantum TV
Is Frontier offering Fios Quantum TV with wireless STBs now? I saw a commercial for it and it lists it as an option on their website. See http://get.frontier.com/flfios. This isn't even something Verizon offers with Fios Quantum TV as far as I know.
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[FIOS] Does a new customer internet/video bundle include modem/router?
I am planning on signing on as a new customer to a FiOS TV Prime & 50/50 Mbps Internet bundle for $65 per month. When I was looking at the new customer offers in my area, I noticed that if I look at bundles that also include a phone, it says a free Wi-Fi router is included, but when I look at bundles that are just TV and internet, it does not say anything about a router.
I don't actually need the WiFi router function - I have WiFi routers. But will I need their router for the internet connection to work? I don't know the terminology, but what is the interface between my own router and the fiber? Is it a modem? Is it built into their router?
Basically, I want to know if I sign up with their $65/month FiOS TV Prime & 50/50 Mbps Internet, will that rate include whatever equipment it takes for me to actually connect to the internet. The fine print talks about the extra broadcast fee and RSN fee and DVR fee, but do not mention a fee for a router or modem.
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Best Way To Change Service To Another Household Member
Hello,
I've been a FIOS customer for nearly 8 years now. Since Frontier took over Verizon's clients here in CA, it's been a disaster to say the least. I've never seen any company be more unethical about their billing practices. I'm talking unwarranted pricing changes, fake pricing being given by retentions....everything you guys already know and discuss here.
I'm tired of paying a ton to such an unethical company and have heard that I can get new customer pricing by having another household member sign up for an account. I'm not under contract, and am super interested in doing this. I would like to have my wife sign up as a new member, but am curious how to properly time the transition? Do I cancel when I'm about to go on vacation and then set up the new installation when I'm back home? Can I set the cancel data the day before the new install data.
Any advice or experience you guys have would be super appreciated. Thanks so much!
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Frontier Florida
Let's use this section for Florida Customers
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Strategy: port phone while retainaining internet/TV, lowering rates
I currently have a bundle with internet, TV and Phone services. I am out of contract and my discounts have expired. I want to port out my phone number to Ooma. I also want to lower my rates, preferably to a current new customer offer and if possible without a contract commitment. I am currently paying about $130 (plus all the junk fees = $160) for Fios 30 and Prime TV and phone. I checked in my area and they are offering new customers 50/50 and TV prime for $65 (plus all the junk fees) with a 2 year price guarantee and no contract.
I'd like to get that deal. I don't even need the 50/50 - I am happy with the current 30 speed. I am willing to go to Comcast, who is offering 55Mbps and 140 channels for $59.99 for 12 months with no term agreement. But I would rather stay with Frontier if I can get a new customer deal. I am willing to be without any service for a few days, hopefully not much more.
I was planning on first signing up with Ooma and having them port my number, knowing that this would end my entire service with Frontier. Then I would call them up and ask for a new customer deal. I assume I would get straight to customer retention, having already ended my service. But I saw over in this thread: http://www.dslreports.com/forum/r31598734-FIOS-My-horrible-experience-and-how-I-lost-my-FIOS-service that someone had some serious issues doing something similar. Some of the issues were specific to the service and offers that were particular to his location, so I didn't post this question in that thread. But someone in the thread suggested separating the billing phone number they want to keep to a separate account, then port it out in order to keep the internet/tv service uninterrupted.
So I am trying to decide whether to do that or stick with my original plan. It seems to me that if my service has terminated due to the port out, I might stand a better chance of getting the new customer deal. Anyone have any thoughts on this or additional strategies I should consider. Thanks.
(Edit: what follows was added in an edit)
I was doing more searching about Comcast and realized that Comcast will probably cost an extra $10 for "HD Technology Fee" and also I need to rent or buy the modem. Plus when I actually put in my address, it says the $59.99 no term is not available and the rate goes to $69.99 (but includes an X1 DVR) with a 2 year agreement. So the Frontier new customer deal is actually quite a bit better (and they are offering HBO included).
So I thought of another strategy variant. If I port out and let the service terminate completely, my wife (who has a different last name) can sign up as a new customer. That seems like the surest route to the new customer pricing. Any problems with that idea?
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[FIOS] Move from Comcast Blast Worth It?
I have Comcast Blast 200mbps at my home. But rarely get 200 as my download speed. It's mostly 50-60mbps that I get. Is it true that frontier fios has consistent speeds? I mean if I get 100/100 plan will I actually get 100/100, at any hour of the day? Also I see that Verizon Fios is currently ranked number one ISP in the country. Is frontier comparable to Verizon since it's the same network but a different brand?
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Strange Issue- Remote Port 80/HTTP Connections Not Working
Since yesterday evening, I've been experiencing a strange issue with any port 80/HTTP requests being unable to complete. This means that I cannot access any site that either redirects from or loads via port 80. Any port 443/HTTPS sites that do not redirect or access other services on port 80 load fine. Connections via other ports seem to be unaffected as well. I also cannot load streaming videos on Amazon Prime.
I have not changed anything with my setup for at least a month. I am on 300/300 FiOS internet only, Asus RT-N66U router wired direct via Cat5E to the ONT, 1000Mbps link speed shown. All connected devices have the same issue.
When connected to a Canadian VPN server on my desktop, connections to sites on port 80 behave normally, as expected since I am not directly accessing sites via port 80. Speed tests over VPN appear to be close to 300/300 (or ~300/340 as normal with fluff). My first thought is to replace the router to see if it is somehow causing the issue, though it seems unlikely. As I've never experienced this issue, looking to see if others have any thoughts.
Other steps taken:
- Rebooted the ONT multiple times
- Released/Renewed the lease multiple times, obtaining new public IPs
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