Hi. has anyone ported a phone number from another provider such as another Voip provider (cable, Vonage, Omma, etc.) TO a local Frontier Fios Digital Voice account? If so, please let me know. PM is ok if you choose.
Frontier Digital Voice (which is actually Voip) is telling me they will only accept ported numbers that are in my local area code. This is odd as other Viop providers port back and forth and really do not care about the area code. Frontier says they cannot port any number that is not my local area code into my area. (For example, if my local area code is 213, they say they will only port a Voip number that already has a 213 area code. They will not port a 818 number) Seems like they don't understand that Voip is not location specific.
The numbers I am trying to port or transfer are currently on Frontier Digital Voice Voip in one area code and trying to move them to another Frontier Digital Voice Voip account in another area. So they are going from Frontier to Frontier. Seems like this should be an easy move.
Thanks.
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[FIOS] Has anyone Ported a number TO Frontier Fios?
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[TV] Frontier Ongoing Channel Negotiations
Just found this link for Ongoing Channel Negotiations https://frontier.com/pages/current-negotiation. Not clear if they are for Vantage TV, FIOS, or both.
Below are the potentially-impacted channels currently under negotiation this month:
—MSG Networks
—Pac-12 Networks
Please visit this page for continuous updates. Negotiations do not impact DISH® customers
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Frontier 5031NV, NVG589, NVG443B, NVG448BQ: Firmware Update URL
Does anyone know the url firmware upgrade for it
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[DSL] Will my ping be low if the CO is half a mile from my home?
I might be switching from cable to DSL and i'm thinking it may not be such a bad option considering the distance from the CO is very short from my home. Frontier offers 24mbps to me which i'm sure is doable since its so close, does this generally mean by ping will be very low?
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[FIOS] HBO Free Preview??
We were watching an NBC show yesterday morning and my wife said that she saw a promo for Free HBO/Cinemax this Friday - Sunday on FrontierFIOS I have not seen this anywhere, so has anyone else?
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[TV] TIVO User's
I just took advantage of an offer from tivo to upgrade my old tivo Premiere to a bolt. I will need to have the cable card unpaired and paired with the new bolt. Anyone have any suggestions on how to do this , should I call oe maybe try the direct forum?
Thanks
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Wan Link 1: Down 2: Up
For the last month or so, the red light comes on for one of my wan links on my router on a near daily basis. I'm supposed to be getting download speeds of around 1.2MB/s and when this red light is on I struggle to reach even half of that. I am using the Actiontec F2250 Router. Sometimes I can reset the modem and it will disappear for some time. Other days even resetting it or leaving the router off for up to 10 minutes doesn't fix the issue. This unreliability is started to become a hassle as there are many people in one house sharing a small amount of bandwidth to go around so a permanent solution to this problem would be very helpful.
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Frontier Texas
Let's use this section for Texas Customers
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ARRIS NVG468MQ POP3 firewall failure
The HIGH setting within this router indicates that IMAP and POP3 are OK when internal firewall is set to HIGH. However, after considerable troubleshooting it has come down to the HIGH setting not receiving for POP3 clients. Send is OK, IMAP is OK both send and receive. Simply changing the firewall to LOW or OFF allows the POP3 emails to be received. Several client systems (IOS, WinXP, Win7, Linux) and several email programs all have this same failure and it doesn't make any difference who the isp is. To me this seems like a firmware problem within the router. Any opinions/help?
Mike Cebula
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HBO & cmax free WE active in CT
HBO & cmax free WE active in CT
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Does frontier just want to abuse their existing customers?
My first experience with frontier fios was actually great. The time I signed it was still under verizon, but three months later (I think) was sold to Frontier. At the time the speed was only 25/25 but over couple years we used to live at the place couple good things happened. There was at least two times when Frontier notified us that price was lowered. If memory serves me right it was decrease from $65 a month to $55, then another decrease to $45. Last good thing was they bumped up the speed to 35/35 and lowered the price by another 5$. Sadly, we moved and had to switch with different provider.
Now jumping ahead 5-6 years, we bought new house and frontier fios is available in the area. We signed up for two years to receive 100/100 at 85$ a month. I recall two years exactly as we planned to live at new bought house for that period then sell and move on. Initially I believe there was issue with speeds due to routing through beaverton facility. I think it was at the new house, but could have been a long while back. Point is that was the only issue I ever had with frontier. If I recall correctly it was fixed after 5-6 months.
Two years passed and I called support to see if we could take advantage of promotion. 100/100 for $65 a month. The letter newer stated it was for new customers only, so I called in. The lady said that in system she does not see it and most likely it is for new customers only. I was instructed to call back later. So fast forward three months when same promotion shows up on website. I call it and this time it was clearly for new customers only. I explained to the lady the situation and asked if we would qualify for any kind of promotion. Not even 5$. Two days later I called in again and got a male rep this time. I explained to him and he was confused why I wasn't able to get any kind of discount. In the end the suggestion was to re-signup for the service, aka cancel and subscribe again.
After transfer to "retention department" I was offered 5$ discount but then they couldn't apply it. 10 minutes later they offered one month free, but when tried to apply it didn't work. So pissed me for wasting hour and half on the line I say stop and cancel service at the end of billing cycle (24th every month). 5 minutes later service was scheduled to cancel on 24th. A week passed and internet service was canceled, on 12th (or could be 13th). At the time I already ordered new service starting on 25th. So I called in about early cancellation and was schooled that what I did was illegal. Well yeah, but representative itself said that it was the only option to receive any discount. He said he will restore the service and sign me back up. Makes sense. Well, the new order got canceled, old account got canceled, and new account was setup all together.
Today I get a bill and learned that new account still has same price of 85$ a month. Great. Just for fun of it I go to website to check prices and 100/100 is available for $40 a month. Of-course for new customers only. I hope it is not just me who would be slightly annoyed by this if not pissed all together. While they are throwing all kinds of offers to new customers left and right, existing customers are being ripped off without a chance to get a slight discount.
At this point it might be better to just switch to competitor and pay extra 50$ a month for unlimited data and take advantage of 3 times faster speeds.
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[TV] More TV Fee Increases
I left Comcast 8 years ago for FIOS because they kept nickle and diming with various fee increases and now over the past 18 months Frontier just keeps adding and increasing fees. My latest bill announces a $1.00 increase per set top box and digital adapter box and a carrier cost recovery fee increase of $1.00. Last month it was a $1.00 paper bill fee. Awhile back it was a $3.00 regional sports fee increase and before that a Frontier road work recovery surcharge. They are losing subscribers so they are raising prices on those of us who stay. I believe it is my time to leave Frontier for Comcast or cut the TV cord altogether; I have just about had enough.
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rough start with Frontier
Moving my business across the street after being with Comcast for a long time. Figured I can save $100+/mo. and a $130 installation charge from them by switching to Frontier. I'm ok with the 18/1.5 internet service they offered (plus phone). Barely getting 1M up but can probably deal with it... speed test results have been very inconsistent so far. The phone service has been a disaster (isn't that what they do?)
I've spent 4+ hours on the phone with tech support in my first 28 hours of service. They are claiming "programming errors" and giving me slow turn times to fix them. No call forwarding initially... got that fixed in about an hour on one call. Them asked about voicemail (since the installers didn't leave a single piece of information about it). Here's what happened in a series of lengthy phone calls that often required me to repeat my phone number, pin code and problem to the next person I was transferred to:
- call 1, got a pin code and access # of voicemail (6 digit code didn't work)
- call 2, reset the pin number to one I selected (told me it must be 6 digits), didn't work
- call 3, told that the 6 digit code I picked wasn't allowed (nothing repetitive etc., picked another code... didn't work)
- call 4, allowed to pick a 4 digit code, was told that they'd get it programmed and they'd call me back in an hour after testing it
- call 5, (5 hours after call 4), snippy tech support guy asking for my case # (I cut him off literally 5 minutes into the call after he asked for my email address when I said I had spent hours on the phone today and wanted to just get to my problem). Told him I didn't have a case # that I was aware of... he told me that I did and that it wasn't committed to be resolved until Monday (this was Friday). Suggested that it might require a technician visit (what? why a truck roll for programming problems).
How can it be this bad?
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[FIOS] Washington state: Intermittent internet connection loss
Hello,
My connection speed is good, but several times an hour my systems can't connect to the internet. I'm using a mi424wr router. I see in the router log
Sep 30 04:23:23 2017: DHCP WAN connection IP:50.**.**.***,DNS:74.40.74.40 74.40.74.41 ,GTW:50.35.64.1,Subnet:255.255.240.0 (WAN MoCA)
Repeated 2-3 times an hour. The IP does not change. I'm not sure if this is the expected behavior.
I've been running a monitor tool to ping google.com every 5 seconds and log failures. These failures coincide with the disconnection and/or unable to connect problems I'm having.
Connection to the 'google.com' host was restored at 9/30/2017 4:36:08 AM.
Connection to the 'google.com' host was lost at 9/30/2017 4:35:35 AM. Ping reply was not received within the allotted time (IP status: 11010).
I have power cycled the router several times. I have also power cycled the ONT.
It happens on all my devices, wired and wireless. I've had my phone switch from VoIP to cellular mid call. On my wired gaming PC it will lag and or disconnect during game play.
This started a little over a week ago, before that the connection was solid.
Thanks for any help/suggestions
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FiOS-G1100 seems to drop 2.4GHz every week or so
My FiOS-G1100 works great most of the time and virtually all devices connect at 5GHz. Some exceptions are google home (only support 2.4GHz) and some retired mobile phones that I occasionally use over wifi, plus some occasional guests.
Every week or so, suddenly all 2.4GHz devices can no longer connect. Everything is fine for the 5GHz devices (or wired, of course). The 2.4GHz devices still see the AP, but no connection is possible.
Rebooting the router fixes the problem instantly. Is there a hardware problem or memory leak in the 2.4GHz part of the firmware? Anyone else seen this before?
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Maddening race conditions when chatting
When chatting with Frontier tech support, it seems that their chat system is severely overloaded, showing obvious race conditions.
Have a look at this exchange from yesterday (see picture).
He asked me to do some tests using a different browser and I replied on 1:23 and 1:24 but never got a response. Many minutes later I got disconnection notices that were sent before or during my earlier replies! For example, there was a message from 1:22 that came in way after my reply from 1:24. Look at the timestamps! Where have these been hiding?
Needless to say, I got disconnected with two different chat sessions yesterday and I finally gave up without coming to a clear conclusion (...you are #17 in line ... :( ... no, I give up!). This is dysfunctional!
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How long does the new internet process take?
So im fiending for internet at this point.. Whats the fastest way to get frontier dsl up and running im already gonna use self install and i happen to live about half mile from there big building. Maybe a pickup is possible?
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Power outages
During a recent power outage, I noticed that I lost Internet connectivity as well. I have battery backup for my router and the FiOS ONT is also backed up by the battery that was originally installed when I got the service. All devices were operational, but I couldn't even ping the default gateway.
Is this normal behavior? What is the purpose of the battery backup for the ONT if so?
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Frontier started charging for HBO after 2 months PROMISED 1 YEAR
Well add me to the list of customers lied to , and just pissed on by Frontier. they have been a JOKe since they took over , but now it's like F you customer, we are charging and we don't care what we promised when you upgraded from Verizon to us. just cancelled the HBO , might as well give the 19.99 to HBO directly . so many things that they have done wrong in the last year , won't bore you guys with it.
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So its true...
Wanted to get myself the self installation kit instead of tech so i call them up and first lady barely asked who i even was and said it couldn't be done. I thought well no thats bullshit... So i call up again and a very competent guy helped me out and switched it. Its like a dice roll.
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