When VZ switched to Frontier we had some heaches. I said no big deal. Shortly after we ordered a speed upgrade. Had to have a new ONT installed. That was a nightmare. Got through it. Life goes on. Then we needed 2 extra STB's. You wouldn't think that would be a nightmare but somehow they turned it in to one. Whatever. It's in the past.
Now service has been out since Saturday. I can deal with it. What is insane is the apparent lack of value Frontier places on the customer. They talk the talk but no way do they walk the walk. I was told by a manager if my family needed to get online then we could visit a Starbucks or library. To me that says they put zero value on the product they are selling. I said I'd like to speak to an area manager and they said they would foward my message to him but it was up to him whether to reply to me or not. I'd say in what corporate world would that answer fly but apparently I've found it.
Look, not having TV, Internet, or Phone since Saturday sucks. No doubt. But I'm not blowing that out of proportion. We can get by. What sucks is the after the tremendous amount of money I pay Frontier each month their attitude is one of ambivalence towards the customer.
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