I've been having a 3+ month lag problem which includes "world server down" and "transfer aborted, instance not found" errors. I have tried all of blizzards "suggestions" to fix the issue with no luck. I have contacted Frontier and they are saying the problem is on blizzards servers. Blizzard is saying the opposite. Here are the pathping, tracert and MTR reports. Can a smart person help me out on this? I have no idea what to do. All 3 of the tests below were done when the issue presented in game.
Tracing route to 24.105.30.129 over a maximum of 30 hops
1 , Often times when this error is related to a connection issue it's due to an unstable connection such as packet loss.
Your tests show Packet Loss is indeed occurring. This means data is dropping between your client and the server. The server isn't getting all the information required to keep a solid connection.
Hop 3 appears to be where the packet loss starts to occur:
3 8ms 9/ 100 = 9% 9/ 100 = 9% 172.102.108.12
0/ 100 = 0% |
| 172.102.108.12 - 9 | 166 | 152 | 7 | 9 | 16 | 9 |
We would recommend to show this data to your Internet Service Provider. See if they can ping hop 3, IP: 172.102.108.12 to see why it's dropping data. Once this issue is resolved you will most likely see the error go away.
Thank you!"
So I called Frontier and had them ping that IP address and they said that they could see a problem with packet loss, so he rebooted my router and said something about changing an IP address that would be more compatible with the problem IP" Of course the issue has not been resolved. Other than cancelling my service does anyone have any suggestions?
Thanks and much appreciated.
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