I called Frontier and was told I was eligible for their 12 mbs download at my address in Murphy,NC. On the day of the install I waited until 4:30 pm and called again as to why no one showed up. After 45 minutes on the phone I was finally told that I would not be receiving an installation today or any day in the near future. Not good customer service from the start. After posting on FB with my story I was contacted by someone in customer service. The bottom line is I was told that my local office needed to install " more ports on their router " before I could have any service. They said that there were upgrades needed in my area but had no timeline on when that would happen. I saw where Frontiere accepted $ 477,328 for upgrades in my county. Don't they have to account for that funding? My only other choice for internet is Satellite, or my current isp which is Skytek, which is a WISP. I'm paying $40 a month for 6mb/3mb. Can anyone tell me what is entailed in adding more ports to the router?
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