I recently in June moved from Armstrong to Frontier, Phone Internet and TV.
I setup my request for unlimited long distance, DSL and Phone the rep talked me into signing up for two lines and getting a second DSL for free I was told it will help with the speeds. I also went with the DISH TV package 2 hoppers and 3 joeys. Well I ended up with 3 phone lines some how none of my packages were right. multiple multiple calls like at least 15 so far to get the whole thing setup. And its still wrong.
My current major issue is with billing me like 300 plus for long distance charges. they denied me a credit twice saying they were before I switched to unlimited they don't understand It was unlimited from the beginning at least that is what I asked for. Any ways I need to talk to someone that can fix this. Who can I talk to in Ohio? My story is worse than what I describe. I have had a very bad customer service experience.
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