Frontier Communications scored dead last in a nationwide survey of websites run by 262 companies ranked for their usability, helpfulness, and competence.
The 2015 Web Experience Ratings, conducted by the Temkin Group, a customer experience research and consulting firm, looked at how customers feel about companies based on experiences visiting their websites. The firm wanted to know whether customers would forgive a company if its website proved less than satisfactory. The answer appears to be no, and phone and cable companies were the most likely to experience the wrath of dissatisfied customers.
Its ironic that many of the cable companies that provide Internet service earned such poor ratings, Bruce Temkin, managing partner of Temkin Group, said.
Most household name cable companies did especially poor in the survey. Time Warner Cable, Comcast and CenturyLink all tied at 252nd place (out of 262 firms). But special hatred was reserved for the website run by Frontier Communications, repeatedly called incompetent by consumers, especially after the phone company disabled most of the websites self-service functions in late April. A well-placed source inside Frontier told Stop the Cap! the company could not manage to get its website ordering functions working properly and simply decided to give up, forcing customers to call instead.
http://stopthecap.com/category/providers/frontier-communications/
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