I saw that many issues with Frontier were being posted in these forums and I thought I would add my own experiences to the mix.
I moved to a rural area four months ago (my hometown) and Frontier DSL is the only land-based broadband option. So I signed up, and ever since I've noticed that peak hours on Frontier's network are just terrible.
I'm signed up for 12 Mbps down/1 Mbps up, and during non-peak hours everything is fine. But during peak hours I barely get a third of this speed. For me, the worst part by far is the latency, jumping up as far as 150 ms to game servers and network nodes in Chicago. During non-peak hours, ping times to Chicago are 10-20 ms.
(see attachments for traceroutes and speed test)
It makes me slightly sick. I work from home 2-3 days per week and I am also an avid gamer. Good latency is critical for most of what I do. It's impossible to do anything productive on this connection between 7:30 - 11:00 PM.
I've called Frontier 3 times and have mostly gotten nowhere. One agent created a ticket and I was called by a technician who said there was probably congestion in the network. I told him I had run several traceroutes and he asked for the IPs of the affected nodes, which I gave him. He said he would report it to the CO manager, but I haven't heard anything since, and if anything the issues have gotten worse over the past two weeks.
Do I have any options at all, really, other than to continue calling and reporting this over and over? Reading other posts on these forums, it seems like Frontier does next to nothing about these problems.
What I hate the most is that I bought a house in this area. It seems radical to me, but if this doesn't straighten out within the next year or so, I may just move again. I need solid Internet for my job and my hobbies and I can't deal with this long-term.
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