Hi everyone. I'm a new Frontier/Fios customer. A tech installed the ONT and router on 5/26. He mentioned that he wasn't getting a signal at the ONT and after a lot of troubleshooting, he determined that the contractors who ran the fiber line from the node to my house did not use the correct node. He said that he would get them to come back out and re-do the connection (by digging up the old line and running an entirely new line) but that it would be a good idea for me to contact Frontier as well.
I contacted Frontier and they mentioned that it would be fixed on 5/27. It was not fixed that day, so I contacted Frontier again and they said it would be fixed on 6/4. Well, it wasn't fixed today either. I contacted Frontier again and they have no record of any prior communications and no clue why my account is still in a "pending" state. I explained the issue again and they would like to set up another appointment with a tech, which I think is a huge waste of time because he'll come out and see that the fiber line isn't hooked up correctly and then I'll go through the same process again.
Is there a number that I can call that is better for this type of issue? I'll admit it's very frustrating to get bounced around from Frontier rep to Frontier rep and no one can give me a straight answer. I just need some way to get the fiber contractor to come back to the house. Thanks in advance for any help.
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