I just had the displeasure of dealing with someone troubleshooting per Frontier policy rather than based on skill, experience and knowledge of how the system works.
A few days ago my ADSL line stopped receiving an IP address nor can it see a gateway. The actual line syncs to well above my price tier. Of course the line check shows fine because I am connected to the DSLAM and have great numbers. I tried three modems so what is Frontier going to do? Send me a new modem which will be here next Wednesday and will not fix the problem. Will I have to pay for all these days I have no service?
I had the exact same problem some months ago. After 5 days of useless shotgun troubleshooting by the inept, it ended up being on their end.
Meanwhile I will isolate that modem (or any modem on that ADSL line) to a direct PC and see if it put me back in a walled garden scenario since I have nothing to lose at this point.
I reiterate, this is twice within a year. I should have and now will go to Frontier Direct here. I get much better help here, same is when it was Verizon. Avoid the frontier Chat window like the plague.
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