My first experience with frontier fios was actually great. The time I signed it was still under verizon, but three months later (I think) was sold to Frontier. At the time the speed was only 25/25 but over couple years we used to live at the place couple good things happened. There was at least two times when Frontier notified us that price was lowered. If memory serves me right it was decrease from $65 a month to $55, then another decrease to $45. Last good thing was they bumped up the speed to 35/35 and lowered the price by another 5$. Sadly, we moved and had to switch with different provider.
Now jumping ahead 5-6 years, we bought new house and frontier fios is available in the area. We signed up for two years to receive 100/100 at 85$ a month. I recall two years exactly as we planned to live at new bought house for that period then sell and move on. Initially I believe there was issue with speeds due to routing through beaverton facility. I think it was at the new house, but could have been a long while back. Point is that was the only issue I ever had with frontier. If I recall correctly it was fixed after 5-6 months.
Two years passed and I called support to see if we could take advantage of promotion. 100/100 for $65 a month. The letter newer stated it was for new customers only, so I called in. The lady said that in system she does not see it and most likely it is for new customers only. I was instructed to call back later. So fast forward three months when same promotion shows up on website. I call it and this time it was clearly for new customers only. I explained to the lady the situation and asked if we would qualify for any kind of promotion. Not even 5$. Two days later I called in again and got a male rep this time. I explained to him and he was confused why I wasn't able to get any kind of discount. In the end the suggestion was to re-signup for the service, aka cancel and subscribe again.
After transfer to "retention department" I was offered 5$ discount but then they couldn't apply it. 10 minutes later they offered one month free, but when tried to apply it didn't work. So pissed me for wasting hour and half on the line I say stop and cancel service at the end of billing cycle (24th every month). 5 minutes later service was scheduled to cancel on 24th. A week passed and internet service was canceled, on 12th (or could be 13th). At the time I already ordered new service starting on 25th. So I called in about early cancellation and was schooled that what I did was illegal. Well yeah, but representative itself said that it was the only option to receive any discount. He said he will restore the service and sign me back up. Makes sense. Well, the new order got canceled, old account got canceled, and new account was setup all together.
Today I get a bill and learned that new account still has same price of 85$ a month. Great. Just for fun of it I go to website to check prices and 100/100 is available for $40 a month. Of-course for new customers only. I hope it is not just me who would be slightly annoyed by this if not pissed all together. While they are throwing all kinds of offers to new customers left and right, existing customers are being ripped off without a chance to get a slight discount.
At this point it might be better to just switch to competitor and pay extra 50$ a month for unlimited data and take advantage of 3 times faster speeds.
↧