Recently I've been somewhat disappointed with my Frontier DSL speeds. To be fair, I don't believe there has been a physical change in my service, just a gradual shift in the way I use the Internet - More balanced down/up traffic where the async speeds of ADSL (favoring down) is no longer appropriate or adequate.
Called Frontier to discuss my service and this is the story as I understand things;
My Rochester, NY ADSL connection is technically capable of ("attainable" in Frontier lingo and the "Internet Max" service numbers for which I'm charged $45/mo) 10912 Mbps Down & 1152 Mbps Up. However, given distance to closest DSLAM, maximum theoretical speeds are set by Frontier to 6994 Mbps Down & 448 Mbps Up. And factoring in practical considerations, such as house wiring, etc, my actual speeds are typically around 5110 Mbps Down and 340 Mbps Up.
Adequate performance (nothing they can/will do, or try, to improve speeds) in Frontier opinion is measured as "practical within 70% of theoretical". So, in my case my Down comes in at about ~73% (5110/6994) and Up at around ~76% (340/448) - Both are "acceptable" performance to Frontier... And I'm told that the "Max" service is the "best" available in my area.
Am I basically understanding things right?
Is my scenario typical to other DSL users?
What do I need to say to get Frontier to get my speeds improved?
When can Frontier Customers expect generally improved DSL?
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