Recently I had my TV service upgraded to multi-room DVR. I already had an HD DVR in the living room and an HD STB in the master bedroom. They quoted me $195.97 which is ~$37 cheaper than I was paying before. Cool. Looking forward to the decrease in bill. First month comes by and the bill is about $20 more. Figuring it was due to the equipment changes and what not I shrugged off the price increase as temporary. Second month bill comes in and it's still ~$15 more than I was paying.
I go back to scrutinizing the bills. Sure enough the video service is cheaper but is $10 more than they quoted. I try to contact their support via the online chat on their website and I'm 72nd in queue. No biggie. After 20 minutes or so Ashley connects to the chat. After a few minutes of nothing, I type "hello?". I then see that Ashley is typing a message. That goes away after a few seconds and shows that Ashley sent a message at such and such time and there is a little triangle beneath that. I respond that I am not seeing her text. After about 10 minutes of this I disconnect. The "new" chat apparently does not like the Chrome browser.
So I connect with Firefox and go through the queue again. At least Firefox works. I get another consultant and explain the scenario. After that they decide to credit my account $9.00, for this month only. :uhh:
It looks like the extra amount is tacked on via the BS taxes and others category, the bulk of which is "video" tax, which I'm certain is not a real tax. So from saving ~$37 bucks I am actually paying more. I guess I probably cannot fight these BS taxes so I guess I am stuck with the cost.
I think I'm going to go back to cable once my contract is up, whenever the hell that is. I hate cable - but I also hate being jerked around.
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