Business FIOS connection went down in the 3:00 a.m. hour overnight. I've been on the phone with Frontier since around 7:45 a.m. It's now 10:25 a.m. and I'm STILL on hold, this time with the 5th rep.
Getting nowhere.
Phone reps can't do anything but look up the account, then communicate internally with their fiber/fios support team-- something we the customers cannot access directly.
3 hours later, still NO ticket created, still on hold, still no clues.
Meanwhile, circuit has been down hard for 7 hours.
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